Legal

WiVu Terms of Service

Effective as of September 28, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 20 REQUIRES YOU TO RESOLVE MOST DISPUTES WITH WIVU THROUGH INDIVIDUAL ARBITRATION, WAIVES CLASS ACTIONS AND JURY TRIALS, AND EXPLAINS HOW YOU CAN OPT OUT. SECTIONS 16 THROUGH 18 LIMIT WIVU’S RESPONSIBILITY TO YOU.

1. About WiVu and These Terms

WiVu, Inc. (“WiVu,” “we,” “us,” or “our”) runs a platform for booking private rooms, such as screening rooms, party rooms, and dining rooms, at partner venues including theaters, restaurants, hotels, and family entertainment centers (each, a “Venue”). These Terms of Service (the “Terms”) govern your use of our websites, mobile apps, and in-room devices (together, the “Platform”) and the booking, payment, and related services we offer through the Platform (the “Services”).

Our Privacy Policy at www.wivu.com/privacy explains how we collect and use your information. The Privacy Policy and any other policy we link from these Terms are considered part of these Terms.

2. Accepting These Terms; Who Can Use WiVu

You accept these Terms when you create an account, make a booking, or otherwise use the Services. To create an account or make a booking, you must be at least 18 years old.

Guests in your party may be under 18 if the Venue allows it, and you’re responsible for supervising any minor you bring. Venues set their own age rules, including a minimum age of 21 to buy or drink alcohol.

3. Changes to These Terms and the Services

We may update these Terms from time to time. If we make a material change, we’ll notify you by email or in the app at least 7 days before it takes effect. By using the Services after the effective date, you accept the updated Terms. An update won’t apply to a booking confirmed before the update or to a dispute that arose before it.

We may change, add, or remove features, Venues, or rooms at any time. If a change cancels a confirmed booking, Section 7(c) applies.

4. Your Account

You need an account to book or pay through WiVu. Keep your account information accurate and current, and keep your login credentials secure. You’re responsible for all activity under your account unless the law provides otherwise. Tell us right away at support@wivu.com">support@wivu.com if you suspect unauthorized use.

5. Bookings

(a) How booking works. When you request a booking, we check availability using information the Venue provides. Your booking is confirmed only when we send you a confirmation in the app or by email.

(b) What the Venue provides. The Venue, not WiVu, provides the room, equipment, food, beverages, and staff. Venues supply the room descriptions, capacities, menus, and prices shown on the Platform. We try to keep that information accurate, but we don’t guarantee it.

(c) Using your booking. Your booking lets you and your invited guests use the room for the booked time. Arrive on time and check in as the app or Venue staff instruct. Arriving late doesn’t extend your booking, and your party can’t exceed the room’s stated capacity.

(d) Multiple bookings. If you want to book more than one room for the same time period, contact us first for approval.

6. Prices and Payment

(a) What you pay. Before you book, we show the total price, including the room fee; any food, beverage, or content you add; any mandatory fees, minimums or service charges; and applicable taxes.

(b) Authorization. When you book, you authorize us and our payment processor to charge your payment method for the amounts shown including room rental, food & beverage, and film costs (if applicable). Food, beverages, and other items you order at the Venue will be charged either through the Platform or by the Venue directly. The Venue may add a gratuity or service charge under its posted policy, and we’ll show you any gratuity before you pay.

(c) WiVu as the Venue’s payment agent. For amounts we collect on a Venue’s behalf, we act as the Venue’s limited agent to receive your payment, and your payment to us satisfies your obligation to the Venue for that amount.

(d) Payment methods. You can add, remove, or update payment methods in your account. By adding a card or other payment method, you confirm you’re authorized to use it. We use service providers, including Stripe, to process payments, calculate taxes, and prevent fraud, and they may apply their own terms.

(e) Failed payments. If a charge fails, you still owe the amount. We or the Venue may retry the charge or collect it another way.

(f) Receipts. We’ll email a receipt to your account address and keep a record of your transactions in the app.

7. Cancellations, No-Shows, and Refunds

(a) Cancelling. You can cancel a booking in the app. If you cancel at least 48 hours before the start time, we’ll refund the full amount you paid less any non-refundable service fees to your original payment method within 10 business days.

(b) Late cancellations and no-shows. If you cancel less than 48 hours before the start time or don’t show up, you won’t receive a refund (we will try to refund any food and beverage pre-order the Venue hasn’t started preparing based on the Venue’s rules).

(c) If the Venue or WiVu cancels. If the Venue or WiVu cancels your booking, or the room can’t be used for a substantial part of your booking because of equipment failure or a Venue closure, you can choose a full refund or a rebooking at no extra cost.

(d) Venue-specific policies. Some Venues or dates have different cancellation terms. If so, we’ll show them to you before you book, and they replace Sections 7(a) and 7(b) for that booking.

8. Private Events Only

Every WiVu booking is a private event. You’re free to invite your own guests directly, but you may not sell tickets or charge admission, advertise the event to the public, or use the name, logo, or trademarks of WiVu, the Venue, a studio, league, team, or other rights holder to promote it.

Content shown in the rooms is licensed for private viewing either via your own account, or through WiVu or the Venue. You may not record, photograph, or stream out any film, game, or broadcast shown in the room. If you play your own content, you must have the right to show it and comply with the rights holder’s terms.

If you breach this Section, we or the Venue may cancel your booking without a refund, and you’re responsible for any claims that result.

9. Conduct at the Venue

Follow the Venue’s rules, including its rules on outside food and drink, smoking, alcohol, and occupancy. The Venue may refuse entry to or remove anyone who is disruptive, unsafe, or breaks its rules. If that ends your booking early, you won’t receive a refund.

You’re responsible for your guests’ conduct. Don’t display or share content in the room that is unlawful, harassing, threatening, obscene, hateful, or that infringes someone else’s rights. Anything a guest says or shows during your event reflects that guest’s views, not WiVu’s.

10. Damage

Leave the room as you found it, apart from normal wear and the dishes and trash staff clear. If the Venue reports damage or missing items caused by you or your guests during your booking and provides reasonable evidence, such as photos, you agree to pay the reasonable cost to clean, repair, or replace them. We’ll send you the claim and the evidence and give you 5 business days to respond before we charge your payment method on file.

11. Messages From Us

We’ll send booking confirmations, reminders, changes, and receipts by email, text message, or push notification. When you give us your mobile number, you agree that we may call or text you about your bookings and account, including with automated technology. We’ll send marketing texts only if you separately opt in, and those texts may include offers from Venues and partners. Reply STOP to any WiVu text to opt out or HELP for help. Message and data rates may apply.

12. Reviews and Other Content You Post

(a) Your content. You may be able to post reviews, ratings, photos, and other material (“Your Content”) through the Services. While you keep ownership of Your Content, you grant WiVu a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license, which we may sublicense to Venues and partners, to use, copy, edit, adapt, publish, display, and distribute Your Content in connection with the Services and our marketing. We may also show your name and profile photo with it unless you specifically opt out.

(b) Your promises. You confirm that you have the rights needed to post Your Content, that it reflects your own honest experience, and that it doesn’t break the law or violate anyone’s rights.

(c) Rules. Don’t post content that is unlawful, defamatory, harassing, hateful, obscene, or sexually explicit; that infringes intellectual property or privacy rights; that contains malware, spam, or ads; or that you were paid to write or that concerns a Venue you own, work for, or compete with. Don’t impersonate anyone.

(d) Our role. We may remove content that breaks these rules, but we don’t review everything and aren’t responsible for content others post.

(e) Honest reviews. Nothing in these Terms limits your right to post an honest review of WiVu or any Venue, including a negative one.

(f) Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.

13. AI Features

Some features may use artificial intelligence, including models from third-party providers. AI output can be wrong or incomplete, so check it before relying on it. We handle the data you provide to use these features as described in our Privacy Policy.

14. The WiVu Platform

(a) Ownership. WiVu and its licensors own the Platform and all content we provide through it, including software, text, images, and trademarks. These Terms don’t give you any rights in them except as stated here.

(b) License. We give you a limited, personal, non-exclusive, non-transferable, revocable license to use our apps on devices you own or control, and the in-room devices at a Venue, solely to use the Services.

(c) Restrictions. You may not (1) scrape the Platform or access it by automated means without our permission; (2) interfere with, overload, or disrupt the Platform; (3) reverse engineer or decompile it, except where the law allows; (4) resell, sublicense, or use it to build a competing product; (5) remove proprietary notices; (6) tamper with in-room devices or connect unapproved equipment to them; or (7) use the Services for any unlawful purpose.

15. Third-Party Services and App Stores

The Platform may link to or connect with services WiVu doesn’t run, including services a Venue chooses to offer. Those services have their own terms, and we’re not responsible for them.

If you downloaded our app from the Apple App Store or Google Play, these Terms are between you and WiVu, not Apple or Google, and WiVu alone is responsible for the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, WIVU DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DON’T PROMISE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. VENUES ARE INDEPENDENT BUSINESSES, AND WIVU DOESN’T CONTROL AND ISN’T RESPONSIBLE FOR THEIR PREMISES, STAFF, FOOD, BEVERAGES, OR SAFETY PRACTICES. SOME STATES DON’T ALLOW THESE DISCLAIMERS, SO THEY MAY NOT FULLY APPLY TO YOU.

17. Limitation of Liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (a) WIVU, ITS AFFILIATES, AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS (THE “WIVU PARTIES”) WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING OUT OF THESE TERMS OR THE SERVICES; AND (b) THE WIVU PARTIES’ TOTAL LIABILITY FOR ALL CLAIMS WON’T EXCEED THE GREATER OF THE AMOUNT YOU PAID WIVU IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US $100. THIS SECTION DOESN’T LIMIT LIABILITY THAT THE LAW DOESN’T ALLOW TO BE LIMITED, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.

18. Venue Disputes and Release

Each Venue is responsible for its premises, staff, food, beverages, and services. If you have a problem with a Venue, raise it with the Venue first (although we’ll pass your complaint along if you ask). To the fullest extent the law allows, you release the WiVu Parties from claims arising from a Venue’s acts or omissions, except to the extent a WiVu Party’s own negligence or misconduct caused the claim.

IF YOU’RE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” YOU ALSO WAIVE ANY SIMILAR LAW IN OTHER STATES.

19. Indemnity

You’ll defend, indemnify, and hold harmless the WiVu Parties from third-party claims, losses, and costs, including reasonable attorneys’ fees, arising from (a) your breach of these Terms, (b) Your Content, (c) damage or injury caused by you or your guests at a Venue, or (d) your violation of any law or third-party right. We may control the defense of any claim, and you’ll cooperate with us.

20. Dispute Resolution and Arbitration

(a) Try to resolve it first. Before filing a claim, the party with the claim must send the other a written notice describing the dispute and the relief sought. Send notices to WiVu at support@wivu.com. We both agree to try in good faith to resolve the dispute for 60 days, and filing deadlines are paused during that time.

(b) Binding individual arbitration. Except as provided in Section 20(c), any dispute arising out of or relating to these Terms or the Services, including disputes about the scope or enforceability of this Section, will be resolved by binding individual arbitration. The American Arbitration Association will administer the arbitration under its Consumer Arbitration Rules and any supplementary rules that apply, including its rules on fees and hearing location. The Federal Arbitration Act governs this Section. Each side pays its own attorneys’ fees unless the law or the arbitrator’s award provides otherwise.

(c) Exceptions. Either party may bring an individual claim in small claims court or go to court over misuse of its intellectual property or the Platform. A court will decide any claim for public injunctive relief that the law doesn’t allow you to waive, after the arbitration of all other claims.

(d) No class actions or jury trials. YOU AND WIVU MAY BRING CLAIMS ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND EACH OF US WAIVES THE RIGHT TO A JURY TRIAL. If a court finds this waiver unenforceable for a particular claim, that claim alone will proceed in court, after the arbitration of any other claims.

(e) Opting out. You can opt out of this Section by emailing support@wivu.com within 30 days after you first accept these Terms. Include your name, your account email, and a statement that you’re opting out.

(f) Court cases. Any claim that proceeds in court will be heard only in the state or federal courts in Los Angeles County, California.

21. Governing Law

California law governs these Terms, except that the Federal Arbitration Act governs Section 20. This choice doesn’t take away any consumer protection that the law of your home state gives you and that can’t be waived by contract.

22. Suspension and Termination

We may suspend or close your account, or cancel bookings, if you break these Terms, if we suspect fraud, if your use creates risk for WiVu, a Venue, or others, or if the law requires it. We may also stop offering the Services. If we close your account or stop offering the Services for any reason other than your breach, we’ll refund any confirmed future bookings. You can close your account at any time in the app settings or by contacting support@wivu.com.

Section 6 (as to amounts you owe), Sections 8, 10, 12(a), and 14(a), and Sections 16 through 23 survive the termination or expiration of these Terms.

23. General Terms

(a) Entire agreement. These Terms, together with the policies they reference, are the entire agreement between you and WiVu about the Services.

(b) Assignment. You may not transfer these Terms. We may transfer them, including in a merger, acquisition, or sale of assets.

(c) Events beyond our control. We’re not liable for delays or failures caused by events beyond our reasonable control, such as severe weather, power or internet outages, labor actions, or government orders. If such an event prevents your booking, Section 7(c) applies.

(d) Severability and waiver. If a court finds any part of these Terms unenforceable, the rest stays in effect. If we don’t enforce a provision, we can still enforce it later.

(e) Sanctions. You may not use the Services if you’re located in a country subject to a comprehensive U.S. embargo or appear on a U.S. government restricted-party list.

(f) Relationship. You and WiVu are independent parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between us.

(g) Interpretation. “Including” means “including without limitation.” Headings are for convenience only.

(h) Notices. We may give you notices by email or in the app. You may give us notices at the addresses in Section 25.

24. Notice to California Users

Under California Civil Code Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

25. Contact Us

WiVu, Inc., 10573 West Pico Blvd #839, Los Angeles, CA 90064. For general questions, legal notices and arbitration opt-outs, email support@wivu.com.