Legal

WiVu Privacy Policy

Effective as of September 28, 2026

This Privacy Policy explains what information WiVu, Inc. (“WiVu,” “we,” “us,” or “our”) collects when you use our websites, mobile apps, and in-room devices (the “Platform”) and the services we offer through them (the “Services”). It also explains how we use and share that information and the choices you have. This Privacy Policy is part of our Terms of Service at www.wivu.com/terms. Capitalized terms we don’t define here, such as “Venue” and “Your Content,” have the meanings given in the Terms.

Summary: We use your information to run your bookings and make WiVu better. We share it with the Venue you book with and with companies that help us operate. We may also sell or license some of it, such as your name, email address, and booking history, to partners that want to offer you products and experiences, unless you opt out. We never sell your mobile number, payment card details, precise location, or health information. The details are below.

1. Who Can Use WiVu

You must be 18 or older to create an account or make a booking. Guests in your party may be younger, but we don’t knowingly collect personal information directly from anyone under 18. If you tell us about a guest, for example a name for a birthday celebration, share only what the Venue needs to host your event. If you believe we’ve collected information from a child, email support@wivu.com and we’ll delete it.

2. Information We Collect

(a) Information you give us. When you create an account, we collect your name, email address, mobile number, and password. When you book, we collect the Venue, date, time, room, party size, content selections, food and beverage orders, and any special requests or occasion notes you add. If you add a profile photo or post Your Content, such as a review, we collect that too. We also keep messages you send us.

(b) Payment information. Stripe, our payment processor, collects and processes your card details. We receive limited payment information from Stripe, such as the card type, last four digits, expiration date, and billing ZIP code, along with records of charges, refunds, and fees. We don’t store full card numbers.

(c) Information we collect automatically. When you use the Platform, we collect your IP address, device and browser type, advertising identifiers, app version, the pages and screens you view, and crash and performance data. We estimate your general location from your IP address. We collect your device’s precise location only if you allow it in your device settings, and we use it to show you nearby Venues.

(d) In-room devices. Venue rooms include WiVu devices for choosing and playing content. These devices may record what content plays and when, along with technical performance data. If you sign in to your own streaming account on an in-room device, that streaming service’s privacy policy governs what it collects. We don’t keep your streaming passwords, and the device signs you out when your booking ends.

(e) Information from Venues and partners. Venues may tell us whether you checked in, what you ordered on site, and whether they reported damage under Section 10 of the Terms. Our service providers may send us payment confirmations and fraud signals. We may also receive information about you from partners, data providers, and advertising and social media platforms, such as demographic information and interests, and combine it with information we collect.

(f) Sensitive information. We don’t ask for sensitive information. If you include health information in a special request, such as a food allergy, we pass it to the Venue only so it can fulfill your booking.

3. How We Use Information

(a) To run the Services. We use your information to create and manage your account, process bookings, payments, cancellations, and refunds, send booking confirmations, reminders, and receipts, and provide customer support.

(b) To keep WiVu safe. We use it to prevent fraud and misuse, enforce our Terms, handle damage claims, and resolve disputes.

(c) To personalize and improve WiVu. We use your booking history, preferences, and activity on the Platform to recommend Venues, rooms, and experiences you may like, to fix problems, and to develop new products and services, including by training our own models and algorithms.

(d) To market WiVu. We may email you about WiVu, our Venues, and our partners. If you separately opt in to marketing texts, as described in Section 11 of the Terms, those texts may include offers from Venues and partners. We send these texts ourselves and don’t give your mobile number to Venues or partners.

(e) For AI features. When you use an AI feature, we send what you enter to our AI provider to generate a response. Our AI providers may use this information only as their terms with us allow.

(f) To follow the law. We use information to comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others.

4. How We Share Information

(a) With Venues. When you book, we give the Venue your name, contact information, booking details, party size, orders, and any special requests so it can host your event. The Venue handles that information under its own privacy policy. We may also let the Venue you booked with, and its affiliated locations, use your name, email address, and booking history (including titles only as described in Section 4(i)) to send you offers. Venues can’t use your mobile number to send you marketing texts, and we don’t share information about the guests in your party for marketing unless a guest opts in directly with us. You can opt out as described in Section 6(f).

(b) With service providers. We share information with companies that help us run WiVu, including our payment processor, development and hosting providers, email and text message providers, analytics providers, and AI providers. They may use it only to provide services to us.

(c) Publicly. Your Content appears publicly on the Platform with your name and profile photo unless you opt out, as described in Section 12 of the Terms.

(d) For legal reasons. We may share information when the law requires it or when we believe it’s needed to protect the safety, rights, or property of our users, Venues, the public, or WiVu.

(e) In a business transfer. If WiVu is involved in a merger, acquisition, financing, sale of assets, or bankruptcy, or in negotiations for any of these, your information may be shared or transferred as part of that deal, and the new owner must continue to protect it as described in this Privacy Policy.

(f) With your permission. We share information in other ways only if you ask us to or agree.

(g) Sale of information. We may sell or license your name, email address (including in hashed or encoded form), city, advertising identifiers, booking history (including titles only as described in Section 4(i)), preferences, and interests we infer from your activity to other companies, such as brands, content partners, and marketing and advertising companies, that want to offer you products and experiences or understand their audiences. We require these companies to protect the information and use it only for the purposes we allow. You can opt out at any time as described in Section 6(f).

(h) What we never sell or share. We never sell, or share for anyone else’s marketing, your mobile number or text messaging consent, payment card information, precise location, special requests or health information, or information about the guests in your party, unless a guest opts in directly with us.

(i) Titles you watch. We share the specific titles you book or watch, linked to your name or contact information, with Venues for their marketing and with partners and buyers only if you give us separate consent, for example by checking a box at booking. You can withdraw that consent at any time by emailing support@wivu.com. Without that consent, we may share only the general types of content you choose, such as sports or family films, and you can opt out of that as described in Section 6(f).

(j) With affiliates. We may share information with companies that control, are controlled by, or are under common control with WiVu. They must handle it as this Privacy Policy describes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how people use the Platform, and measure whether our emails and ads work. We also use advertising cookies and pixels from partners to show you WiVu ads on other sites. You can limit targeted ads by blocking or deleting cookies in your browser settings or by changing your device’s ad settings, but some features may stop working. Some features may also use technology from partners, such as Vizbee, that collects device identifiers, IP addresses, and device information from your phone and in-room devices to connect them and to support advertising. These partners handle that information under their own privacy policies.

Our website doesn’t respond to browser “Do Not Track” signals.

6. Your Choices

(a) Account information. You can view and update your account information in your profile in the app.

(b) Marketing messages. Use the unsubscribe link in any marketing email. Reply STOP to any WiVu text to stop texts. We’ll still send messages about your bookings and account.

(c) Location. You can turn off location access in your device settings.

(d) Name and photo on reviews. You can opt out of showing your name and profile photo with Your Content by emailing support@wivu.com.

(e) Closing your account. You can close your account in the app settings or by emailing support@wivu.com. We’ll then delete or de-identify your information, except what we need to keep to comply with the law, resolve disputes, and meet tax and accounting obligations.

(f) Opting out of sales and Venue offers. Email support@wivu.com with “Opt out” in the subject line, and within 15 business days we’ll stop selling or licensing your information and stop sharing it with Venues for their marketing, and stop sharing the types of content you choose. Opting out stops future sharing but doesn’t recall information already shared. To stop messages from a Venue or other company that already has your information, use the unsubscribe link in its messages.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of the sale of your information and Venue marketing. We honor these requests from all users, wherever you live, subject to legal limits. To make a request, email support@wivu.com. We’ll verify your identity before acting and respond within 30 days. You may use an authorized agent. We won’t treat you differently for exercising your rights.

8. Insights We Create

Our booking data helps Venues, partners, and WiVu understand what groups want. We also combine and de-identify information so it can’t reasonably identify you, for example demand for private screenings by city, day, and occasion. We may share or license these insights to Venues, content partners, investors, and others. We don’t try to re-identify this information, and we require anyone who receives it not to. Opting out under Section 6(f) doesn’t apply to de-identified insights.

9. Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information, but no system is completely secure. We keep your information while we have a business need for it, including the purposes described in this Privacy Policy, or as the law requires. When we no longer need it, we delete or de-identify it. Section 6(e) explains what happens when you close your account.

10. Third-Party Services

Venues, Stripe, streaming services, device makers such as Google, app stores, and other companies connected to the Platform have their own privacy policies, and we’re not responsible for their practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change, we’ll notify you by email or in the app at least 7 days before it takes effect and update the date at the top of this page.

12. Contact Us

Questions or requests about your privacy go to support@wivu.com or WiVu, Inc., 10573 West Pico Blvd #839, Los Angeles, CA 90064.